Support and Maintenance Service
It is very crucial to ensure the integrity and efficiency of IT infrastructure for the smooth running of operations. Every organization relies on its technological framework to drive productivity and innovation. However, maintaining functionality without disruptions is essential for the overall business.
Support and Maintenance services serve as a reliable resource in the evolving landscape of technology-driven enterprises. By understanding the technology’s role in business operations, this service caters to diverse needs and challenges faced by organizations across industries. The external and internal disruptions and complexities are resolved providing an uninterpreted operation stream.
Downtime equals lost opportunities; thus, our approach identifies the downtime and addresses the potential issues before they escalate. Support and Maintenance Services offers strategic advice along with problem-solving solutions. Therefore, technology must be supported and maintained without any disruptions for continual services.
Features
Routine Maintenance
Regular checks and updates to ensure that applications are running at peak performance. From software patches to system optimizations, the applications are up-to-date and responsive to business needs.
24/7 Technical Support
Round-the-clock technical support to address any issues or concerns that may arise with the applications. Whether it's a critical bug, a performance issue, or a user query, the dedicated support team is available to provide timely assistance and resolution.
Bug Fixes and Troubleshooting
Thorough troubleshooting is carried out in the event of application malfunctions, with effective solutions implemented to minimize disruptions and maintain operational continuity.
Security Updates and Vulnerability Management
With the increasing threat of cyber-attacks and data breaches, security updates and vulnerability management are a top priority to protect applications and data assets. The security measures are practiced to mitigate risks and safeguard the organization's sensitive information.
Performance Monitoring and Optimization
Continuous monitoring of the performance of applications to identify areas for improvement and optimization. By analyzing key performance metrics and user feedback, it proactively identifies and addresses bottlenecks, inefficiencies, and scalability challenges, ensuring that the applications remain responsive, reliable, and scalable.
Documentation and Knowledge Transfer
Comprehensive documentation and knowledge sources are maintained to facilitate knowledge transfer and empower internal teams. From user guides to technical documentation, the solution provides valuable resources to help the team understand and effectively manage the applications.
Our Products
Some of our best performing SaaS Products
iMPACT
iPath offers 'iMPACT' a multi-institution transaction processing middleware enabling a broad spectrum of payment ecosystem requirements in a single robust platform.
iCON
iCON offers a complete software solution to enable users to access all the bank's business functions from an ATM and POS. It includes promoting innovative services and transactions at the customer level and effectively managing and monitoring the entire banking system from a central point.
iNOVA
iNOVA offers a full-function Card Management System providing comprehensive processing capability with rich functionality, seamlessly integrating with core banking, mobile wallet, back-office operations, and support for 3rd party integrations.
iDRS
iDRS promotes fast and accurate case processing to reduce costs and improve user experience based on a structured and automated workflow. It provides an advanced user interface, excellent operational management, enhanced reporting, and better-integrated functions
Features & Solutions
Some of the Features, Services and Solutions that we offer
Contact Us
iPATH (Pvt) Ltd is an innovation factory that builds products using quick development cycles personalized to organizations’ strategic needs.
iPath Pvt. Ltd. 9th Floor,
Kawish Crown Plaza,
Main Shahrah-e-Faisal
Karachi Pakistan.
+92 21 111 767 911